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Overview Page

  • Updated

Whenever you access Malcom, you will be taken to an Overview screen detailing the status of all the jobs currently synced or queued to be synced. 

Use this page to view everything that has occurred, or that needs attention in the app at a glance as well as start a manual sync. 

Overview Interface 1.png

  1. Latest Sync: This section displays the date/time and batch number of the most recent sync. If a batch is currently being synced, it will display a green “RUNNING” text bubble. 
  2. Critical Events: This displays the number of critical events requiring attention. Click “RESOLVE NOW” for more information about any errors and steps to resolve them. A detailed list of all notifications can be found here.
  3. Total Products Synced: All-time number of products synced.
  4. Products Need Attention: Products with an “Action Needed” label. These can be filtered for on this page or the Batch Interface. 
  5. Products Queued for Re-Sync: This displays all products in the queue to be re-synced once an issue has been resolved. 

Search Bar:

You can search for products by the following identifiers:

  • Name: Product Name
  • Identifier: Either the Akeneo or Shopify Identifier number.
  • Batch ID: The unique identifier that regroups a list of jobs. 

Filter By Issue Type: 

  • Unhandled Issue: Display batches with the “Action Needed” status. Click through the items to view the reason the products were not synced and make the necessary changes.
  • Handle Not Unique: Display batches with the “Action Needed” status where the “handle” is not unique and does not meet the following guidelines:
    • Attribute must be in all families used to sync products to Shopify
    • Attribute value must be unique and not null amongst all products syncing to Shopify
    • Attribute must be defined at the Akeneo Product Model level, not at the Akeneo Product Level
  • Product Association Missing: Filter for all items throwing a “Product Association Could Not Be Added” error. 

Filter By Status:

  • Action Needed: View products with the “Action Needed” or “Queued For Resolution” label.
  • Failed to Create Product: Error preventing products from being created in Shopify.