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Missing Primary Locale in Akeneo's Channel for POS

  • Updated
Sample Notification:

The Primary locale of the main channel is currently not in the POS channel.  Please check the Locales of the POS channel in Akeneo.
Description: The Akeneo Channel mapped as your “Akeneo Point of Sale Channel” in Malcom does not have a locale matching your Shopify default “Store Language.”
How to Recover:

Scenario 1: The Akeneo Channel mapped as your “Akeneo Point of Sale Channel” in Malcom (Step 2.2), does not have a locale matching your Shopify default “Store Language”.

In Akeneo: 

  1. Navigate to the Settings/Channels screen and select the channel that is currently mapped in Step 2.2 from the Malcom Setup.
  2. Select the above channel and make sure you add the missing Akeneo locale, which should match your Shopify default “Store Language.”
  3. Click on Save. 

In Malcom: 

  1. Click on “Review Problem”.
  2. Then select “Dismiss Notification & Close”.

Scenario 2: The Akeneo Channel mapped as your “Akeneo Point of Sale Channel” in Malcom (Step 2.2) had its locale accidentally or intentionally deleted from your Akeneo Instance.

In Akeneo: 

  1. Navigate to the Settings/Channels screen and select the channel that is currently mapped in Step 2.2 from the Malcom Setup.
  2. Select the above channel and make sure you add the deleted Akeneo locale, which should match your Shopify default “Store Language.”
  3. Click on Save. 

In Malcom: 

  1. Click on “Review Problem”.
  2. Then select “Dismiss Notification & Close”.

Scenario 3: Your Shopify default “Store Language” was intentionally changed.

In Akeneo: 

  1. Navigate to the Settings/Channels screen and select the channel that is currently mapped in Step 2.2 from the Malcom Setup.
  2. Select the above channel and make sure you add the new Akeneo locale matching your Shopify default “Store Language.”
  3. Click on Save. 

In Malcom: 

  1. Click on “Review Problem”.
  2. Then select “Dismiss Notification & Close”.
Note:

A new batch will be automatically submitted for synchronization. Prerequisites for this Notification:

  1. You have selected a default “Store Language” in Shopify.
  2. You have enabled “Manage Point of Sale Channel in Malcom” in Step 2.2 Channel Setup.
  3. You have mapped a channel for your “Akeneo Point of Sale Channel”.
  4. The selected Channel in your Akeneo instance is currently missing the default Shopify “Store Language”.

 

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