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Batch Action: Incorrect Metafield Definition - Manual Action Required

  • Updated

 

Sample Notification:

Description:

A metafield definition in Shopify Custom Data is configured with the wrong attribute type. This can happen when the attribute type in Akeneo was changed or when a metafield definition was created manually in Shopify before being mapped in Malcom.

Malcom will require that the metafield definition be manually deleted due a to limitation with Shopify's API. It is very important that you delete the data (values) associated with the metafield definition as well.
How to Recover:

To resolve the "Batch Action," you must delete the metafield definition and its saved values.

In Malcom: 

  1. Click on the link in the batch action for the namespace.key metafield to open Shopify

In Shopify:

  1. Scroll down and click "Delete"
  2. A popup will be displayed
  3. Choose "Delete field and its saved values"
  4. Click "Delete" in the popup
  5. Exit Shopify and return to Malcom

In Malcom:

  1. Mark the "Batch Action" as "Resolved" by clicking "Mark Resolved"
  2. If you have completed all actions, you can "Dismiss And Rerun Sync"