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Shopify Primary locale is not mapped

  • Updated
Sample Notification: A mapping for the default language in Shopify is currently missing in Malcom. Please update the locales mapping to reflect the change.
Description: A mapping for the default language in Shopify is currently missing in Malcom (Step 2. Channel Setup).
How to Recover:

Scenario 1: The default language used in the Malcom mapping in Step 2 was accidentally changed in Shopify.

In Shopify: 

  1. Navigate to the Settings\Languages screen.
  2. Locate the “Default” published language.
  3. Click on “Change Default”.
  4. Select the language that matches the “Shopify Locale” from Step 2 in your Malcom Setup.  

In Malcom: 

  1. Click on “Review Problem”.
  2. Malcom will redirect you to Step 2 of the Setup.
  3. Select the locale which matches your Shopify “Default Language” from the drop down list.
  4. Click on “Save Changes & Close.”

Scenario 2: The default language used in the Malcom mapping in Step 2 was intentionally removed in Shopify.

In Shopify: 

  1. No changes 

In Malcom: 

  1. Click on “Review Problem”.
  2. Malcom will redirect you to Step 2 of the Setup.
  3. Select the locale which matches your new Shopify “Default Language” from the drop down list.
  4. Click on “Save Changes & Close.”
Note:

A new batch will be automatically submitted for synchronization.

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